Shipping & Returns
Everything you need to know about getting your LocalNode delivered.
Shipping
Where we shipUnited States only (more regions coming soon)
Processing time1–2 business days to configure your device
Standard shipping2–3 weeks via USPS or UPS
Expedited shipping1–2 weeks (+$25, available at checkout)
Free shippingOn all orders over $299
TrackingEmailed within 24 hours of shipment
Returns
📅
30-day return window
From the date of delivery. No questions asked.
📦
Original condition
Device must be returned in its original packaging and undamaged.
📧
Start a return
Email hello@localnode.tech with your order number and we'll send instructions.
🚚
Return shipping
Customer is responsible for return shipping costs, unless the device is defective.
💰
Refund timeline
Processed within 5 business days of receiving the return.
🔄
Care Plan cancellation
Automatically cancelled upon return approval. No partial month refunds.
Damaged or Defective Items
If your LocalNode arrives damaged or defective, we make it right — fast.
- →Contact us within 7 days of delivery at hello@localnode.tech
- →We'll cover return shipping for all defective units
- →Replacement shipped within 3 business days of receiving the return
Still have questions? Email hello@localnode.tech — we reply within 24 hours.